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Introduction:

To provide efficient customer service by attending promptly, courteously and accurately to all clients, carrying out all duties related to the teller function in the Branch.

Key Performaces Areas:

Administrative tasks

• Handling of cash
• Keep sufficient funds within approved limits
• Ensure notes, coins and postal orders/bills are handled according to procedures
• Ensure cash takeovers and differences are dealt with according to procedures
• Occasional transfer of mixed notes and coins to Head Teller

Compliance with transaction procedures:

• Ensure that all debit/credit transactions are handled according to procedures
• Obtaining authorization as necessary
• Ensure that documents are legally correct
• Daily balancing / closing
• Registers (updated and completed)
• Cost recovery (guidelines are followed)
• Balancing

Customer focus (friendly, helpful professional):

• Sales focus
• Marketing (refer new leads / business to correct person)

Job Requirements:

EXPERIENCE/KNOWLEDGE & SKILLS:

• Knowledge of the system and processing activities
• Self-confidence and interpersonal skills
• 2 Years general banking experience in a customer service environment
• Product knowledge
• Procedure manuals of bank
• Computer literate (knowledge of Word, Excel)

QUALIFICATION:

• Grade 12, preferably with Accounting and Mathematics as subjects
• A Post matric qualification will be an advantage

COMPETENCIES REQUIRED:

• Working with Peoples
• Adhering to Principles and Values
• Analysing
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Following Instructions and Procedures

Interested candidate can applying through the link below:

Link: Bank Windhoek Career Portal

Closing Date: 24 May 2021