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PURPOSE OF THE POSITION:

To lead the housekeeping department in consistently achieving and surpassing the highest standards of cleanliness, hygiene, and comfort. Enhancing guest satisfaction by delivering premium, world-class service that exceeds expectations, and maximizing profitability by strategically and efficiently utilizing all available resources.

Key Performance Areas:

• Develop and implement effective housekeeping policies and procedures to ensure a consistently high standard of cleanliness and services.
• Regularly inspect guest rooms and public areas to ensure that the highest standards of cleanliness and luxury are maintained, contributing to a premium, world-class guest experience.
• Conduct room audits and spot checks to identify areas needing attention, maintaining quality control.
• Review and communicate arrival reports and VIP guest requirements to ensure that all special needs are met or exceeded, enhancing guest satisfaction.
• Assist with the development of the annual budget with input from the Guest Relations Manager, Finance, and relevant stakeholders, informed by strategic plans and operational requirements.
• Ensure compliance with various audit requirements, including internal audits, hygiene audits, and risk audits related to housekeeping.
• Coordinate regular stock-taking in the Housekeeping Department, as well as operating equipment, at specified intervals: daily, weekly, monthly, and quarterly.
• Comply with all relevant health and safety regulations within the room’s division domain and ensure all laws, regulations, licenses, and policies pertaining to the operations of housekeeping functions are adhered to.
• Prepare housekeeping room status reports for the Guest Relations Manager and Finance.
• Control payroll costs through the maintenance of proper records, rosters, time books, and effective scheduling of employees.
• Conduct regular training sessions to enhance the skills and knowledge of the housekeeping staff.

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree or Diploma in Hospitality & Tourism or Hotel Management.
• 5 years’ experience as an executive housekeeper or in a similar managerial role.
• Computer literate (MS Office/Office/Excel/PowerPoint)
• Experience in a 4* or 5* Hotel/Luxury Lodge operations with 100 rooms or more.
• In-depth knowledge of housekeeping practices, procedures, and equipment.
• Knowledge of budgets, ordering, profit & loss, cost of sales, meeting suppliers and coordinating stock deals with procurement.
• Knowledge of PMS (Property Management System) and Micros/Opera will be an added advantage.

COMPETENCIES REQUIRED:

• Leadership and Managerial Skills
• Good Communication Skills
• Attention to Detail
• Organized and Planning
• Breakthrough Behaviours
• Financial Acumen
• Emotional Intelligence
• Change Management and Adaptability

The company ONLY accept application via their career portal. Interested candidates can apply via the link below:

Apply online via: O&L Career Portal

Closing Date: 01 December 2024