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PURPOSE OF THE POSITION: :

To provide exceptional guest service and ensure smooth operations within the Food & Beverage (F&B) outlet by welcoming and seating guests, managing reservations, and maximizing sales.

Key Performance Areas:

• Welcome guests upon arrival and acknowledge each guest with a smile and a friendly verbal greeting in line with the sequence of service.
• Assist guests in finding suitable seating arrangements based on their preferences and group size.
• Own and Live the O&L persona, anchored in “caring, passionate, authentic.”
• Manage waitlists during peak hours, ensuring efficient turnover of tables.
• Handle all guest complaints in a courteous and professional manner and provide feedback to the guest.
• Coordinate dining reservations for breakfast, lunch, or dinner through ResDiary or manual systems.
• Verify daily in-house guests for any complimentary meals and communicate with waitstaff accordingly.
• Maintain product knowledge and provide guests with information about menu items, daily specials, and promotions, offering recommendations as needed.
• Liaise with waiters, kitchen staff, and management to ensure smooth coordination of guest seating and service.
• Monitor the cashiering function of the outlet in compliance with SHS SOPs after every shift.
• Promote upselling opportunities by highlighting additional menu items, beverages, or desserts to enhance the guest experience and increase revenue.
• Adhere to HACCP regulations concerning health, safety, or other compliance requirements, as well as brand standards and HACCP policies and procedures.

QUALIFICATIONS & EXPERIENCE:

• Minimum Grade 12 with English and Mathematics.
• 2-year experience in a restaurant operation as a hostess or service staff is required.
• Beverage/wine knowledge.
• Knowledge of Micros/Opera will be an advantage.

The company ONLY accept application via their career portal. Interested candidates can apply via the link below:

Apply online via: O&L Career Portal

Closing Date: 14 February 2025