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PURPOSE OF THE POSITION:

To ensure the effective delivery of in-room dining services to guests of the hotel in line with brand standards.

Key Performance Areas:

• Provide personalized guest service based on preferences and ensure an everlasting bond is created with guests.
• Maintain a friendly attitude, welcome and acknowledge each guest with a smile, and a friendly verbal greeting in line with the sequence of service.
• Document orders, repeat items back to callers to ensure accuracy, and quote expected arrival time with speed and accuracy.
• Promptly answer room service calls, announce any specials, promote menu items, and answer questions regarding preparation methods.
• Serve food and beverages promptly and accurately, ensuring proper presentation and temperature.
• Process payments accurately; handle cash, credit cards, and electronic payments as needed.
• Maintain the cleanliness of the duty station before the end of each shift in accordance with the standards.

QUALIFICATIONS & EXPERIENCE:

• Minimum Grade 12.
• 1 year experience in a restaurant operation as a waiter within a 4- or 5-star hotel and restaurant practice.
• Basic math skills for handling payments and making change.

The company ONLY accept application via their career portal. Interested candidates can apply via the link below:

Apply online via: O&L Career Portal

Closing Date: 27 June 2025