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Spa Administrator - O&L Leisure (Pty) Ltd

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Spa Administrator

O&L Leisure (Pty) Ltd

Swakopmund

Company Details


Kaiserkrone Centre, Post Street Mall, Werner List Street

Windhoek, Namibia

061 431 8111

Experience


3+ Years

Job Type


Full-Time

Closing Date


01 May 2025

PURPOSE OF THE POSITION: :

To support the Guest Relations Manager in ensuring the seamless and efficient operation of the spa, focusing on delivering exceptional guest experiences, maintaining high-quality standards, and optimizing revenue generation. Responsible for assisting with daily operational management, staff coordination, administrative tasks, and financial reporting, all while embodying the O&L Persona.


Key Performance Areas:

  • Support the Guest Relations Manager in the execution of service experiences for spa retail and spa services (treatments) offered to guests.
  • Oversee the day-to-day management and supervision of all spa employees.
  • Deal with all guest enquiries, feedback, complaints, and issues and ensure that necessary follow-up/action is carried out.
  • Oversee any and all inventory control functions within the Spa (stock ordering, inventory counts, etc.).
  • Ensure delivered service is consistent and meets/exceeds expectations.
  • Ensure that treatment scheduling meets the demands of the guests while maximizing revenue and monitoring trends.
  • Prepare reports on key operating performance statistics in line with agreed procedures and implement action as discussed with the Guest Relations Manager.
  • Prepare a requisition for spa equipment and supplies, ensuring proper functioning.
  • Promote and upsell the services of the spa and maximize the potential of all sales.
  • Maintain an effective stock control system, including stock rotation, inventory, and placing orders to par level, and report costs to the Guest Relations Manager.
  • Conduct daily briefings and monthly operational meetings for the entire team.
  • Assist in developing and maintaining staff rosters, ensuring optimal staffing levels during peak hours to maximize guest service.
  • Support the Guest Relations Manager in organizing training programs, coordinating schedules, and tracking attendance to enhance team development.
  • Conduct daily hygiene walkabouts, complete the required checklists, and enforce the correct cleaning standards, health and safety standards, and operating equipment.

QUALIFICATIONS & EXPERIENCE:

  • National Diploma in Hospitality Management, Business Administration, or ITEC or CIDESCO in Somatology, Cosmetology, or Aesthetician.
  • Minimum 3 years of experience working in a receptionist/administrator role at a spa, wellness center, or in the hospitality industry.
  • Experience in a 4- or 5-star hotel SPA supervisory position.
  • Proficiency in using computer software, including Microsoft Office Suite (Word, Excel, Outlook) or SpaGuru, Micros, Opera PMS.
  • Knowledge of Jarrison system would be an added advantage.
  • Knowledge of spa treatments, products, and services is beneficial.

The company ONLY accept application via their career portal. Interested candidates can apply via the link below:

Apply online via: O&L Career Portal


Closing Date: 01 May 2025


Need Help drafting up your CV and/Application Letter? Contact us and we will help you


Our Services and their Price Lists

- CV = N$ 100.00

- Application Letter = N$ 70.00

- CV + Application Letter = N$ 150.00

- Merging all documents into one (1) PDF File = N$30.00

- LinkedIn Profile Update/Optimization = N$150.00

- Career portals Account SignUp/Online Account Creation = N$ 100.00

- Online Application (On career portals) = N$ 50.00 per post

- Account Sign-up + Online Application (1) = N$130.00

Contact Details:


Phone: +264 81 220 3109

Email: info@jobsnamibia.net

* For your application to standout, you'll need to have a profesional written CV and Application Letter. Contact us on the contact details provided above and we'll help you draft them up.

Checkout our CV Layout


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