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PURPOSE OF THE POSITION:

To support the Shop & Bistro Manager in managing the overall operations of the store by applying sound business principles, ensuring operational efficiency, service excellence, compliance, and profitability. The role combines administrative, financial, and operational responsibilities with staff leadership, customer service, and supplier engagement.

KEY ACCOUNTABILITIES:

• Ensure accurate and timely capturing, verification, and submission of documentation (invoices, GRVs, petty cash, claims)
• Audit the safe daily and reconcile cash collection banking (CCB) and financial reports
• Manage end-of-day cash-up, tills, floats, and bank deposits
• Prepare and maintain accurate reports on store performance, expenses, and compliance
• Oversee employee attendance records, shift schedules, and leave management
• Uphold compliance with company policies, procedures, and financial controls
• Monitor and control stock levels, ensuring product availability while avoiding stockouts or overstocking
• Implement and monitor First In, First Out (FIFO) / First Expiry, First Out (FEFO) practices
• Conduct and oversee stock counts, reconciliations, and variance investigations
• Identify, record, and process expired, damaged, or condemned stock per policy
• Manage product master data, article labeling, and recipe adherence
• Place and follow up on purchase orders and supplier claims
• Ensure service excellence and consistently promote operational and service standards
• Address customer queries and complaints promptly and professionally
• Build and maintain strong relationships with suppliers, service providers, and internal stakeholders
• Negotiate with suppliers/customers where necessary to support store performance
• Supervise, coach, and develop subordinates, ensuring adherence to company policies and standards
• Oversee recruitment, induction, training, and performance management of staff
• Manage workforce planning including scheduling, overtime, wages, and leave
• Conduct staff forums, drive engagement initiatives, and promote company culture and values
• Enforce discipline and provide counselling in line with company procedures
• Oversee store opening and closing procedures to ensure safety and compliance
• Ensure housekeeping, hygiene, and food safety standards are maintained
• Conduct daily inspections and enforce compliance with health, food, and safety policies
• Ensure protective clothing and equipment are correctly used by staff
• Monitor equipment functionality and coordinate maintenance as required
• Compile and submit daily, weekly, and monthly operational and financial reports
• Report on stock variances, shrinkage, and supplier claims
• Report on manpower budgets, overtime, and wage costs
• Prepare and present health & safety inspection reports
• Provide feedback to the Manager: Shop & Bistro and Finance
• Safeguard confidential documents and company trade secrets
• Assist in all operational areas during staff shortages, absence or crisis
• Attend meetings, training, and workshops as required
• Support management with projects and initiatives as delegated

QUALIFICATIONS & EXPERIENCES:

• Bachelor’s degree/diploma in Business Administration, Retail Management, or related field
• Minimum 4 years retail experience, of which at least 2 years in a managerial/supervisory or retail administration role
• Knowledge of budgetary control and cash handling
• Computer literacy (MS Office Package)
• SAP and financial systems knowledge

The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:

Apply online via: O&L Career Portal

Closing Date: 03 November 2025