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Job Description:

To process incoming or outgoing customer calls and sell Insurance products to clients via the call centre.

Are you someone who can:

• Process incoming or outgoing customer calls, and sell FNB Insurance products to clients via the call centre.
• Contribute to cost efficiencies through responsible utilization of work-related resources.
• Achieve expected financial targets and uphold associated service levels.
• Deliver customer service through adherence to quality service standards.
• Deliver customer experience excellence in own service delivery aligned to organisational values and service standards.
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization.
• Ensure operational excellence through the delivery of work processes according to defined quality standards.
• Achieve sales and new client acquisition targets to contribute to profit and growth of business.
• Perform inbound and outbound sales action to ensure growth of the insurance client base.
• Maintain expert knowledge on specific products, pricing, application procedures, processing, and timelines in order to drive and achieve relevant product and service targets.
• Identify and utilize opportunities to assess and improve own performance.

You will be an ideal candidate if you:

• Have a Grade 12 certificate.
• Have 1–3 years of experience in an insurance and administrative environment.

You will have access to:

• Opportunities to network and collaborate
• Challenging Work
• Opportunities to innovate

We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: FNB Career Portal

Closing Date: 21 November 2025