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Job Description:

To manage, innovate and implement Rewards to drive market share, client entrenchment, transactional behaviour and market differentiation

Are you someone who can:

• Own the end-to-end customer rewards programme, including strategy design and implementation, the rewards roadmap, annual earn-rule changes, programme economics, and operational performance, in support of defined market share, retention, and customer value targets.
• Deliver approved rewards initiatives within agreed timelines and budget parameters across all campaign cycles, while ensuring accurate and timely reward calculations and payouts, effective resolution of customer queries and disputes, and sound operational controls.
• Increase customer participation in rewards programmes against agreed performance targets.
• Drive measurable improvements in customer retention, engagement, and transactional behaviour linked to rewards interventions.
• Analyse customer behaviour, value, and reward performance data, including active earners, engagement, redemption, retention, card usage, cash-to-card migration, reward cost, and programme ROI, to inform optimisation and innovation decisions.
• Ensure rewards propositions are differentiated, competitive, and aligned to target customer segments.
• Coordinate rewards execution across channels, franchises, and product teams to ensure consistent customer experiences, and own external merchant and service-provider relationships, including sourcing, onboarding, offer management, commercial negotiation, and partner performance.
• Ensure all rewards structures, communications, and interventions comply with Treat the Customer Fairly principles, applicable regulatory requirements, internal governance, audit requirements, and data privacy standards, and support remediation of identified control findings.
• Provide timely and accurate rewards performance reports and insights to senior stakeholders for decision-making.
• Identify, assess, and mitigate risks related to rewards design, execution, and customer impact.
• Continuously review rewards effectiveness and propose improvement or innovation opportunities on an ongoing basis, supported by a formal annual strategic review.

You will be an ideal candidate if you:

• Hold a Degree in Marketing, Business Management, Commerce, or a related field.
• Have 5–8 years' experience in customer value management, rewards, loyalty, marketing, or CX environments, including ownership of a loyalty or rewards programme and leadership of complex cross-functional delivery.
• Have experience in performance measurement and ROI analysis.
• Have strong report-writing and executive presentation skills.
• Have working knowledge of CRM, rewards platforms, and analytics tools.
• Demonstrate strong strategic and analytical thinking.
• Demonstrate innovation and solution-oriented thinking.
• Have strong stakeholder influence and collaboration skills.

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: FNB Career Portal

Closing Date: 17 Septmber 2026