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PURPOSE OF THE POSITION:

Debt collection and related administration, reconciliations, and requesting of Pod’s and claims.

KEY ACCOUNTABILITIES:

• Process information for customer statements.
• Submit relevant documentation to the Claims department for credit processing.
• Continuously follow up on outstanding claims and Proofs of Delivery (PODs).
• Track payments received and update records for reconciliation purposes.
• Age accounts on the system and perform account reconciliations.
• Write receipts and prepare deposit slips, process payments, and conduct banking in accordance with company policies and procedures.
• Contact debtors to follow up on outstanding payments.
• Maintain accurate records of all relevant documentation throughout the month, including invoices and creditor-related documents.
• Collect invoices for statement processing, print statements, attach relevant supporting documentation, and mail them to customers.
• Stamp statements for general accounts where settlement discounts apply, place them in envelopes, and mail them to customers.
• Ensure all money received is correctly processed and banked.
• Receive payments from branches, issue and process receipts, and deposit the funds in accordance with company procedures.
• Follow up on outstanding payments, PODs, and claims received via fax and email, and submit relevant documentation for clarification where required.
• Provide relief support for other Debtors Clerks as required.
• Contribute to team performance by completing assigned duties efficiently.
• Perform other relief duties and ad hoc tasks as assigned by the Manager.

QUALIFICATIONS, EXPERIENCES & SKILLS:

• Grade 12 certificate.
• Relevant degree or qualification will be an advantage.
• Fluency in Afrikaans and English.
• Minimum of 3–5 years' experience in debtors administration, reconciliations, and invoicing.
• Excellent proficiency in Microsoft Excel.
• Experience with the Proteus system will be a definite advantage.
• Ability to work under pressure and handle conflict situations professionally.
• Self-motivated, proactive, assertive, and able to demonstrate initiative.
• Good communication and interpersonal skills.
• Namibian citizenship.

Individuals meeting the above requirements should please forward their application to:

The Human Resources Department:

Email: cic.recruitment@cic.com.na - - When forwarding your application via email, please ensure that your information is consolidated and that your email attachments are limited to three (3). Please indicate which position you are applying to in the subject line

Please note that only short listed candidates will be contacted and that no documentation will be returned. Applicants who are not contacted within two weeks from the closing date should consider their application unsuccessful.

As per Affirmative Action (Employment) Act, Act 29 of 1998 Namibian Citizens from previously disadvantaged groups will enjoy preferential treatment.

Closing Date: 23 October 2026