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About the role

Are you fluent in German (C1) and passionate about delivering outstanding customer service? Join our remote team and support passengers with bookings, enquiries, and after-sales assistance. This role is remote but requires a stable home fibre connection and availability to work shifts.

Key responsibilities:

• Assist passengers with enquiries and bookings
• Manage flight bookings and re-bookings efficiently
• Provide direct sales and after-sale support
• Maintain high-quality customer service standards

Requirements:

• German: C1 proficiency; fluent in English
• Grade 11 (new curriculum) or Grade 12 certificate
• Customer service experience
• Home office with stable ground fibre internet (min. 25 Mbps download / 10 Mbps upload)
• Namibian citizen, permanent resident, or domicile resident
• Willingness to work shifts

Soft skills

• Strong customer orientation and genuine desire to help
• Friendly, patient, and supportive demeanour
• Excellent problem-solving and results-driven mindset
• Collaborative team player with a positive attitude
• Organised, efficient, and self-motivated

Salary

N$26,500.00 CTC

Benefits

• Flight rebate benefits
• Bonus & annual leave
• Subsidised maternity leave
• Equipment provided

Apply directly via email.

Email: recruitment@surgo.co.za

- Surgo (Pty) Ltd is an equal opportunity employer, committed to diversity and inclusion.

- If you do not receive feedback within three months, please consider your application unsuccessful.

- You may reapply in the future.

- Surgo (Pty) Ltd does not charge any application fees.

- If you prefer for your CV not to be kept on record, please email to: recruitment@surgo.co.za