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Job Description:

Management: Provide strategic direction and day-to-day leadership for the Systems Administration and Helpdesk teams, fostering a collaborative and results-oriented environment.

Technical Expertise: Oversee the efficient operation and maintenance of our IT infrastructure, while staying connected to the technical aspects of the role.

Job Specification

Leadership & Team Management

• Provide strategic direction and day-to-day leadership for the Systems Administration and Helpdesk teams.
• Foster a collaborative, results-oriented, and customer-focused work environment.
• Develop and implement performance management plans and monitor progress.
• Identify and facilitate training and professional development opportunities to enhance team capabilities.

Technical Expertise

• Oversee the efficient operation, maintenance, and optimization of the organization’s IT infrastructure.
• Lead the development, documentation, and enforcement of IT policies, procedures, and standards.
• Collaborate with senior IT staff on complex technical projects and initiatives.
• Stay current with emerging technologies, tools, and industry best practices to support continuous improvement.

User Support

• Ensure the effective delivery of first-line technical support via phone, email, and remote desktop tools.
• Develop and implement strategies to enhance user experience and satisfaction.
• Establish and maintain clear escalation processes for complex technical issues.

System Administration

• Supervise the installation, configuration, and maintenance of desktop hardware and software.
• Ensure the timely application of patches, updates, and upgrades to maintain optimal system performance and security.
• Implement and monitor system health and performance tools, addressing issues proactively.
• Oversee accurate documentation of system configurations, procedures, and troubleshooting guidelines.

Network Administration

• Supervise network maintenance and troubleshooting to ensure stability and availability.
• Collaborate with service providers to manage and optimize network and telephony systems.
• Promote a strong understanding of networking concepts and best practices across the IT team.

Security Awareness

• Champion IT security best practices and promote a culture of cybersecurity awareness across the organization.
• Develop and deliver security awareness and compliance training programs.
• Ensure adherence to organizational and regulatory IT security standards.

QUALIFICATIONS & EXPERIENCE

Education

• Qualification: Degree in Information Technology, Systems Administration, Networking, Cyber Security, or a related field. A master’s or postgraduate degree would be an advantage.
• Technical Certifications: Certifications in the following tools and technologies would be an advantage: VMware, NetApp Storage, Qualys, Sentinel, Microsoft Office 365 Environments, Active Directory, Domain Services, Scripting, COBIT/ITIL, On-Prem and Cloud Infrastructure.

Experience

• Minimum of 8 years’ proven experience in technical support and IT management roles.
• Excellent problem-solving and analytical skills with a strong focus on customer service.
• Strong communication and interpersonal skills with the ability to effectively lead, guide, and mentor a technical team.

Skills

• Action Planning
• Adaptive Thinking
• Business Requirements Analysis
• Cultural Awareness
• Database Administration
• Data Compilation
• Data Controls
• Data Management
• Evaluating Information
• Executing Plans
• Expertise Management System
• Graphical User Interface (GUI) Development
• IT Architecture
• Readiness Assessments
• User Requirements Documentation

Competencies

• Business Insight
• Cultivates Innovation
• Ensures Accountability
• Manages Complexity
• Nimble Learning
• Optimizes Work Processes
• Strategic Mindset
• Tech Savvy

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: Old Mutual Career Portal

Closing Date: 17 November 2025