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Job Description

Performs simple clerical duties by applying office procedures including answering calls, managing basic financial transactions and recording, typing or word processing, filing, and other ad-hoc activities to increase efficiency.

Responsibilities:

• Administration of all new business via Government Stop Order
• Increase Government Stop Order Market by supporting the acquisition of new business / maintaining, retaining and driving penetration within existing Pay Office
• Ensure an effective Billing / Collection and Allocation process for Government Sector
• Follow up with Pay Office to provide reasons for mismatched Premiums paid and feedback to allocate or clear
• Effective New Business Lodgement and Retention Process to ensure premium flow and increase in Profitability
• Ensure successful distribution of Bill files to Pay Office
• Annual Pay Office visits to ensure continuous education on utilizing Bill Files and related matters
• General correspondence with Pay Office regarding payment and feedback files
• Identify and address issues that prevents allocating of Premiums
• Manage Customer Complaints on Pay Office level within agreed time standards
• Initiate exit procedure for Pay Office who discontinued Agreements
• Communication to Distribution Channels to facilitate conversion of premium not affordable to alternative payment methods

QUALIFICATIONS & EXPERIENCE

• Namibian Citizenship
• Grade 12 (25 points)
• 1 – 2 years’ experience in financial industry will be an advantage
• Knowledge of MS Office applications and spreadsheet proficiency is essential.
• Analytical skills is essential
• Strong written and verbal communication skills
• Proven ability to meet and exceed tough business targets on a consistent basis
• Ability to work under pressure whilst remaining professional
• Ability to work independently and within a team
• A passion for customer service and relationship building

Competencies:

• Collaborates
• Communicates Effectively
• Drives Results
• Ensures Accountability
• Plans and Aligns
• Tech Savvy

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: Old Mutual Career Portal

Closing Date: 09 March 2026