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Job Description:

To perform collections on arrear portfolios within mandate, ensuring arrears are recovered whilst keeping the customer satisfied.

Are you someone who can:

• Execute own work in accordance with organizational values and code of ethics.
• Identify and escalate risk as a normal part of work.
• Produce high-quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality.
• Carry out collections processes within mandate, meeting service level agreement targets and quality standards.
• Resolve credit queries and negotiate payment arrangements by informing customers of various payment solutions and obtaining approval for refinancing and repossessions to increase revenue.
• Achieve expected targets for productive hours, accounts worked, arrangements made, successful negotiations, and quality assurance in collections calls.
• Multitask between different operational systems whilst conversing with clients.
• Work well in a team and encourage collaboration.

You will be an ideal candidate if you:

• A Diploma or Degree in Finance, Banking, Collections, Recoveries, or Credit would be advantageous.
• 2+ years collections experience in a similar environment, with knowledge in banking, credit, and pre-legal collections.
• Excellent verbal and written communication skills.
• Excellent negotiation skills with a strong focus on client service.

You will have access to:

• Opportunities to network and collaborate with solutionists specialist teams.
• A challenging and evolving working environment.
• Opportunities to innovate and grow within the Banking ecosystem.

We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: FNB Career Portal

Closing Date: 14 October 2025