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PURPOSE OF THE POSITION:

To coordinate all aspects of reservations efficiently and accurately to ensure a seamless booking process, facilitate exceptional guest experience, and maximize revenue generation for all properties.

Key Performance Areas:

• Handle incoming reservation enquiries from all channels and various market segments such as Travel Agents, Tour Operators, DMCs, Conference Organisers
• Create and maintain Individual and Group Reservations and promptly process any cancellations and amendments to bookings
• Process reservations accurately in accordance with the rates manual and terms & conditions
• Monitor waitlists and prioritize guests for room availability
• Check availability across all channels to ensure that all channels are in accordance with real-time availability
• Negotiate optimal prices for clients through appropriate channels and at the right time
• Create, maintain, and follow up on reservation records accurately
• Enter individual and group requirements accurately into the system, including notes, comments, traces, and alerts
• Pre-block group rooms with special requests in close collaboration with the properties to accommodate guests' needs effectively
• Monitor room availability across all properties and manage inventory effectively to maximize occupancy and revenue
• Implement pricing strategies to optimize room rates and drive revenue growth
• Coordinate with the sales and marketing teams to promote special offers and packages to enhance bookings
• Comply with all departmental policies, procedures, and organizational values
• Distribute STO rates to agents in collaboration with the sales team and apply correct rates to agents and direct guests
• Ensure reservations have deposits or full pre-payments in line with property payment terms

QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree in Travel & Tourism/Hospitality, Sales, or Hospitality Management
• 3-5 years relevant experience in front office and reservations in the hospitality industry
• Proficient in MS Office, PMS, Profitroom, and OPERA
• Valid driver’s license

Skilled Required:

• Lives the O&L Values
• Leads Growth
• Takes Bold Stands
• Causes Alignment
• Being Authentic
• Inspires Innovation
• Deliver Extraordinary results

The company ONLY accept application via their career portal. Interested candidates can apply via the link below:

Apply online via: O&L Career Portal

Closing Date: 25 April 2026