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Job Description:

To service all of corporate clients from onboarding (KYC , Account Opening and Channel Enablement) to supporting them implement host to host channels to them using all products and channels Helping clients maintain their products and channels and help client optimise their banking relationship by finding opportunities for efficiencies and where necessary supports the clients to renew the products and channels as a result of new functionality and or new regulation This role trains our clients on all bank products, processes and use of our channels .

Are you someone who can:

• Manage and grow a client portfolio through proactive engagement, consistent relationship building, and a deep understanding of client needs.
• Support clients in maintaining and optimising banking products and digital channels.
• Ensure the successful onboarding of clients to banking products and solutions, including training where required.
• Conduct regular proactive client portfolio and service reviews.
• Forecast and assess client transaction volumes and ensure these volumes are maintained month-on-month.
• Identify client needs and match them with customised offerings, while encouraging the adoption of digital platforms.
• Navigate complex internal processes on behalf of clients and act as the primary point of contact for all service-related matters.
• Collaborate across internal teams to ensure seamless service delivery, operational efficiency and enhanced client experience.
• Implement Service Action Plans using data-driven insights and performance monitoring.
• Maintain accurate and up-to-date client records, reporting and documentation.
• Take accountability for achieving service and performance targets, consistently driving service excellence.

You will be an ideal candidate if you:

• Hold an industry-related qualification or an appropriate Business Degree.
• Have 3–5 years’ experience in client service or relationship management, preferably within Corporate, Commercial, or Business Banking.
• Have a proven ability to manage and grow a client portfolio through strategic engagement and proactive relationship building.
• Bring experience in service issue resolution, product implementation, onboarding processes, and identifying cross-sell and upsell opportunities.
• Understand Corporate Compliance, relevant legislative requirements, and industry best practices.

The candidate should have the following knowledge and skills:

• Experience in the financial services industry.
• Experience in people management.

You will have access to:

• Opportunities to network and collaborate
• Challenging Work
• Opportunities to innovate

We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: FNB Career Portal

Closing Date: 18 March 2026