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Introduction

Responsible for effective management of operational services in the branch.

Key Performance Areas (KPAs):

Routine Administration:

• Cash control
• Reconciliations (trial balance)
• Checking and control daily activities in compliance with The Banks operational manuals and circulars.
• Responsible for employee record keeping in the Branch
• Data quality
• Open and close of Branch

Service Delivery

• Attend and resolve customer queries and complaints timeously
• Queue management
• Signagealuation of customer feedback and developing customer experience improvementmendations.
• Customer service effecientcy. Resource planning for peak times.
• Staff planning management.
• Resource optimisation

Operational Risk Management

• Control of inventory and stationary
• Management and controlling of ATMs
• AML reporting (EDD, FIA, FATCA)
• Equipment (Fire, Laptops, Tablets etc)
• Ensure compliance and adherence to internal controls, procedures and regulations

Sales Support

• Maintenance of existing documentation (FIA, Account openingand data quality).
• Checking of sales documentation and record keeping
• Identify cross-selling opportunities and refer such opportunities to the sales department.

People Management

• Ensure optimization of people capabilities in the branch.
• Ensure effective implementation of performance and talent management in the branch (reinforce performance culture in the branch)
• Staff development (training and coaching)
• Attend to grievance and disciplinary matters in the Branch

Competencies (Essential)

• Leading and Deciding
• Interacting and Presenting
• Relating and networking
• Persuading and influencing
• Supporting and Co-operating
• Adhering to principles and values
• Organising and Executing
• Delivering results and meeting customer expectations
• Planning and Organising
• Adapting and Coping
• Adapting and responding to change
• Supporting and cooperating
• Working with people.

Minimum requirements

• Diploma pin Accounting / Business Management or similar with a minimum of 5 years’ experience of which 3 years should be at supervisory level
• Knowledge of retail or commercial Banks products and services, credit principles, sales and administration.
• Intermediate Computer Skills (Word, Excel, Outlook, PowerPoint,Teams)
• Excellent Leadership skills
• Excellent interpersonal relationship skills
• Good planning an organising skills
• Good verbal communication skills
• Good writing skills for reporting

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: Bank Windhoek Career Portal

Closing Date: 09 December 2023