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Job Description:

To analyse and implement lending portfolio numbers, tracking operational efficiencies, productivity, TAT, service Level agreements, systems, platforms and process engineering and data management information for all lending products

Role Overview:

Designs and optimize business processes and workflows to improve efficiency, productivity and overall performance. Engaging stakeholders across departments to gather requirements, identify areas for improvement and develop To-Be processes, and implement data-driven solutions. The role involves the review and maintenance of SLAs, mapping current processes, evaluating their effectiveness, and recommending enhancements and/or automation strategies to support operational efficiency across Retail, including product houses and customer sub-segments.

Are you someone who can:

• Ensure operational excellence through the delivery of work processes according to defined quality standards and business needs
• Design and implement process solutions that address business challenges, improve efficiency, and support scalability
• Ensure all documented processes comply with regulatory and governance requirements
• Analyze complex processes and identify inefficiencies or gaps
• Review, draft, and maintain SLAs annually to ensure alignment with service expectations and operational realities
• Perform detailed end-to-end process mapping to identify opportunities for standardization, automation, and simplification
• Collaborate with internal teams to automate manual processes, reducing risk and improving turnaround time
• Demonstrate strong stakeholder management and the ability to influence decision-making
• Ensure system documentation reflects both current and future (“To-Be”) process states
• Promote and support continuous process improvement initiatives across the Retail network
• Contribute to cost-efficiency and service delivery improvement through data-driven analysis
• Align customer service solutions with the operational business plan and customer expectations
• Foster a strong team dynamic and collaborative culture
• Effectively manage multiple tasks, work under pressure, and meet tight deadlines with attention to detail
• Adapt to changing priorities and business needs
• Participate in planned learning and development initiatives to enhance own skills and contribution

You will have access to:

• Have a degree in Industrial Engineering, Engineering, or Information Systems
• Have 3 to 5 years of experience in a similar environment
• Demonstrate strong analytical, organizational, and problem-solving skills with a focus on execution
• Have experience working with cross-functional teams and stakeholders

We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: FNB Career Portal

Closing Date: 25 June 2025