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PRIMARY PURPOSE OF THIS POSITION:

The Business Support Officer (BSO) performs varied, advanced and confidential administrative duties and projects in support of executive leadership within Business Banking.

KEY PERFORMANCE AREAS (KPA’s):

• Provide high-level administrative support to the Executive: Business Banking as well as the Business Banking team, ensuring the smooth operation of the department's day-to-day activities and contributing to the overall efficiency and effectiveness of Business Banking.
• Communication: Act as the primary point of contact between the executive and internal/external stakeholders. Handle incoming calls, emails, and correspondence, prioritizing and responding appropriately.
• Information Management: Organize and maintain executive files, documents, and records. Assist in preparing reports, presentations, and briefing materials.
• Meeting Coordination: Arrange and coordinate meetings, including preparing agendas, taking minutes, and ensuring all necessary resources are available. Follow up on action items and deadlines.
• Administrative Support: Provide general administrative support, such as managing expenses, processing invoices, and handling other routine tasks to facilitate the executive's workflow.
• Confidentiality: Handle sensitive and confidential information with discretion and professionalism. Maintain confidentiality of executive discussions, decisions, and documents.
• Relationship Management: Build and maintain positive relationships with internal and external stakeholders, including colleagues, clients, vendors, and partners.
• Problem Solving: Anticipate and proactively address potential issues or challenges faced by the executive. Take initiative to resolve problems and make recommendations for process improvements.
• Project Assistance: Assist with special projects, initiatives, and events as assigned by the executive. Coordinate with other team members and departments to ensure successful execution.
• Adaptability: Demonstrate flexibility and adaptability in managing changing priorities and deadlines. Be willing to take on new tasks and responsibilities as needed to support the executive and the organization.
• Prepare and update the monthly Business Banking reporting for the Commercial and SME segments.

Qualification & Expereince:

• Advanced diploma or National Higher diploma in an Office Administrations/Business or related field OR a 3 - 4 year Trade Certificate or Diploma
• 3 Year Degree or 'NQF' Level 7 equivalent qualification will count towards recommendation
• 5 years executive/administrative support, business support, project management or equivalent related experience.
• Strong verbal and written communication skills and relationship building skills, with ability to communicate to all levels of internal partners and leadership to gather/convey relevant information.
• Strong analytical skills and high quality of attention to detail, with ability to analyze data and trends to support performance enablement.
• Highly organized and able to lead multiple priorities, proactively anticipate problems and execute solutions

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: Bank Windhoek Career Portal

Closing Date: 08 November 2024