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PURPOSE OF THE POSITION:

Provide administrative & clerical services. Duties include ensuring accuracy & efficiency of operations, processing & monitoring the receipts of proof of deliveries & Claims for Credits. Validating Claims for processing of Credit Notes.

KEY ACCOUNTABILITIES:

• Ensure all PODs and Claim documents are received daily.
• Ensure that all the necessary Claim Documents - Request for Credit are attached to the signed PODs.
• Keep excel records of independent customer claims and submit weekly checks.
• Review, verify, and capture all Credit Notes on SAP – source document within 48 hours.
• Manage multiple claims efficiently, prioritizing tasks and maintaining proper documentation.
• Manage deadlines and process claims promptly to avoid delays in reimbursements or resolutions.
• Ensure accuracy in processing claims and timely documentation of all claims.
• Maintain and update records of claims in relevant systems or databases.
• Communicate clearly and professionally with customers and internal teams to resolve claims efficiently and provide updates.
• Handle sensitive financial and customer information responsibly and adhere to company policies.
• Analyze claim data to identify trends, root causes of issues, and opportunities for improvement.
• Verify price claims with the Key Accounts Manager to identify valid & invalid price claims.
• Resolve complex or disputed claims by identifying solutions.
• Identify and address potential claim issues before they escalate.
• Download EDI claims from customer portals on a daily/weekly basis.
• Understand the unique demands of the FMCG sector, such as fast turnaround times and high-volume transactions.
• File and scan PODs and credit notes.
• Assist with ad hoc requests.

QUALIFICATIONS & EXPERIENCES:

• Grade 12 with Accounting subjects, and 2 years office Admin/Accounting Experience.
• SAP experience would be an advantage.
• Experience in the FMCG industry

The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:

Apply online via: O&L Career Portal

Closing Date: 20 February 2025