Browser jobs in Namibia by region:

PURPOSE OF THE POSITION:

To lead and supervise the services & team of the Deli Operations to ensure the delivery of outstanding customer experiences and the financial profitability of the business.

KEY ACCOUNTABILITIES:

• Oversee front-of-house activities, workflow, cleanliness, and service standards during operating hours
• Prepare and manage duty rosters, monitor attendance, allocate work evenly, and ensure compliance with policies
• Monitor guest satisfaction, handle complaints professionally, and ensure consistent quality service aligned with the Hartlief Guest Experience Journey
• Conduct shift briefings, ensure effective communication, and provide staff with guidance for smooth operations
• Oversee cashiering, billing, and cash-up procedures in line with SOPs
• Drive upselling, product knowledge, and innovative strategies to achieve revenue targets and improve average spending
• Monitor usage, reduce wastage, conduct stock counts (daily/weekly/monthly), and control expenses
• Maintain and enforce F&B SOPs, grooming standards, presentation guidelines, and service consistency
• Ensure equipment is in working order, liaise with maintenance, and track outstanding issues
• Support induction, on-the-job training, performance coaching, and ongoing skills development
• Promote breakthrough behaviors, company values, and create positive employee workplace experience
• Conduct daily hygiene checks, enforce food safety, cleanliness, and workplace safety standards
• Check daily forecasts, menus, and function sheets to ensure ready-made service
• Keep Deli Manager and Head Chef informed of guest feedback, complaints, and operational improvements
• Attend meetings, cover relief duties when needed, and ensure compliance with company policies and standards

QUALIFICATIONS & EXPERIENCES:

• A Diploma in Hospitality Management.
• 3 years of experience in the Hospitality industry with 1 year of supervision experience.
• Computer literate (MS Office/Office/Excel/PowerPoint)

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: O&L Career Portal

Closing Date: 03 November 2025