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About the Company

Sanlam is a leading Financial Services Institution, which provides services in the fields of Individual Life Insurance, Group Life Insurance, Unit Trusts and Asset Management. To give substance to its objective to be fully-fledged Namibian Insurer, Sanlam is increasingly introducing greater financial and technical expertise.

What will you do?

Managing and addressing all inquiries received through email. This includes the task of enteringprimary data onto the designated system for the purpose of logging and record-keeping.Additionally, the Business Analyst is tasked with verifying member eligibility and/or assigning andscanning tasks to different specialists for further handling and resolution.

What will make you successful in this role?

• Keeping within service level standards to render good service to our advisors, agents, brokers, and other internal customers.
• Provide professional and comprehensive feedback to clients through email or telephone communication; this includes ensuring that all inquiries are addressed accurately and that the information provided to the client is technically correct.
• Additionally, it is important to maintain a high level of productivity during office hours to effectively meet the demands of the job.
• Effective Client Service to stakeholders.
• Accurate and timely investigations and feedback to intermediary and stakeholder queries.
• Effective administration of baskets, Google Docs, and requirements.
• Sending of contracts to clients and portfolio slip when required.
• Testing as required on Thought Express and new systems introduced.
• Identification of problems and logging thereof to the systems support team internal/external that they are not able to fix.
• Verification of data captured versus documentation submitted.
• Identify and request any outstanding FIA source documentation for entities.
• Pre-work on incoming risk claims.
• Logging of all incoming risk claims to a risk claim specialist.
• Processing maintenance alteration requests on policies.
• Verification of data captured for quotation alterations versus documentation submitted.
• Auxiliary duties as required by Management.

Qualification and Experience

• Grade 12 or Equivalent.
• Diploma in Business administration will be an added advantage.
• Minimum 3 years relevant experience in the new business and/or claims environment.

Knowledge and Skills

• Excellent administrative skills.
• Absolute proficiency in English (verbal and written).
• MS Office (Word, Outlook, Excel & PowerPoint) and Company’s software.
• Extensive knowledge and experience of the Life insurance industry.
• Ability to meet deadlines.
• Ability to work in team-related environment.
• Problem identification and problem-solving skills.
• Accurate and organised.
• Reliable, hardworking and accountable.
• Ability to work under immense pressure.

Personal Attributes

• Plans and aligns - Contributing dependently.
• Communicates effectively - Contributing dependently.
• Action orientated - Contributing dependently.
• Optimises work processes - Contributing dependently.

Build a successful career with us

• We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development, and achieving great things. We pride ourselves in helping our employees realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Being resilient - Contributing dependently.
• Customer focus - Contributing dependently.
• Collaborates - Contributing dependently.
• Cultivates innovation - Contributing dependently.
• Drives results - Contributing dependently.

Our commitment to transformation

The Sanlam Group is commited to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are the key components to ensure a thriving and sustainable business in Namibia, The Group's Employment Equity plan and targets will be considered as part of the selection process.

The company ONLY accept applications vis their career portal. Interested candidates can apply via the link below:

Apply online via: Sanlam Career Portal

Closing Date: 17 December 2024