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Job Description:

To ensure smooth running of payments flow systems by formulating business processes to ensure payments are received by the correct audience while abiding to the relevant deadlines

Are you someone who can:

• Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan.
• Produce or review budget reports to make sure they accurately reflect work activity.
• Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements.
• Escalate potential budget risks that may lead to increased costs or financial losses.
• Present work proposals on planned activities that will require financial resources.
• Allocate and approve expenditure.
• Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget.
• Deliver against operational and cost targets.
• Prioritise resource allocation to minimise and reduce wastage.
• Monitor costs for the financial year according to the operational plan.
• Review cost reports and resolve or explain variances to the budget.
• Identify, control and escalate potential risks that may lead to increased costs.
• Manage costs or expenses within approved budget to achieve cost efficiencies.
• Ensure full understanding of customer needs to deliver a quality service.
• Ensure customer service solutions are aligned to the business operational plan, organisational values, and service standards.
• Communicate how customer service solution will be implemented and secure buy-in.
• Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options.
• Ensure resolution of customer queries and complaints timeously and take ownership of issues.
• Analyse customer feedback to help improve customer service.
• Propose ideas to improve customer service.
• Deliver customer experience excellence aligned to organisational values and service standards.
• Build professional long-term relationships with customers based on trust that builds the brand.
• Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service.
• Deliver service that exceeds customer expectations through proactive, innovative and appropriate solution selection and application.
• Provide customers with relevant information to keep them informed of products and service options.
• Implement, monitor and control business processes according to quality standards, policy, compliance, and governance requirements in the area of accountability.
• Ensure the development, alignment, mapping and implementation of end-to-end processes aligned to the customer journey map.
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Monitor customer feedback reports and align processes to maximise efficiencies.
• Understand competencies and skills required for own and employee's development and performance.
• Identify development needs and select effective solutions to address own and employee development needs.
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required.
• Provide on-the-job coaching and guidance.
• Promote teamwork and inclusivity amongst team members and demonstrate behaviours that respect diversity.
• Partner and collaborate with team members to achieve team success.
• Share information and knowledge that benefits the team.

You will have access to:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We can be a match if you are:

• Always doing the right thing – Fight for ethical conduct and transparency, both inside and outside
• Curious – Believe in insight, creativity, and its power to unlock value
• Deeply Invested – Take initiative and be a leader in your own right
• Valuing differences – Be inclusive, gracious, decent, and humble
• Building Trust not Territory – Crete a culture of sharing
• Courageous – We’ve built a culture of bravery by speaking our minds and encouraging others to do the same

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: FNB Career Portal

Closing Date: 06 September 2024