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Introduction

Ensure that all properties bought in by the Bank at a Sale in Execution are effectively marketed and sold to prospective buyers in compliance with the Bank’s policy and authority matrix.

Key Performance Areas (KPAs):

Estate Agent Liaison

• Ensure that all properties bought in by the Bank at a Sale in Execution are effectively marketed and sold to prospective buyers in compliance with the Bank’s policy and authority matrix
• Onboarding of eligible Estate Agents to ensure compliance prior to marketing properties
• Manage Service Level Agreements with contracted estate agents to assist in the property management
• Allocate properties to a vetted estate agent or agency on a 3-month Sole mandate to sell the property at market value
• Monitor estate performance monthly to ensure effective marketing of properties portfolio
• Negotiate offers to ensure minimal loss during a sale
• Develop and maintain a marketing strategy together with agents and agencies, focusing their attention on the PIP portfolio’s unique underlying market drivers

Administration

• Ensure that Estate Agent applications for entry are completed correctly with the required authorisation, signatures and supporting documents
• Liaison with Legal on all administrative agreements to ensure compliance with the relevant legislation
• Assess and evaluate all offers to purchase by interested buyers within 48 hours to initiate the sales process
• Prepare offers for submission to COO or Executive Credit to be reviewed as per authority matrix
• Compile and prepare monthly reports on Estate Agents Portfolio performance for submission to MANCO
• Update and maintain all records, correspondence, and files on all properties in possession outgoing portfolio

Financial

• Conclude the ultimate sale of the properties at minimal loss and within five (5) years of bought in as per Banking Institutions Act

Customer Focus

• Provide customer service and support in a professional manner to estate agents, clients, and stakeholders
• Administer Estate Agent concerns and complaints to ensure all complaints are effectively addressed

General

• Must be prepared and willing to timeously perform any other reasonable and lawful instruction or task from line management
• Must be willing to work as part of a team

Core Competencies

• Deciding and initiating action
• Writing and reporting
• Adhering to Principles and Values
• Dynamic, enthusiastic, and energetic
• Networking with relevant Estate Agents, Conveyancing Lawyers, enforcement agencies, and other external vendors
• Delivering and exceeding customer expectations
• Planning and organizing
• Ability to come up with new ideas
• Adapting and responding to change
• Coping with Pressures and Setbacks

Minimum requirements

• Grade 12
• Estate Agent Certification with at least 4 years’ experience as an estate agent
• Bachelor Degree would be an added advantage
• 2 Years experience as an estate agent
• 4 years experience as an Estate Agent or similar role
• 2 years Financial services industry experience preferred
• Computer skills including good proficiency with Microsoft Office Suite
• Excellent knowledge of Banking Institutions Act
• Exceptional written and verbal communication skills.
• Strong relationship building and stakeholder management skills.

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: Bank Windhoek Career Portal

Closing Date: 25 January 2025