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PRIMARY PURPOSE OF THIS POSITION:

Overall accountable for effective and efficient management of a defined portfolio of Corporate and Institutional Banking (CIB) Clients, integrating and co-ordinating all the Bank’s products, services and resources to maximize the value of the business relationship and ensure profitability for the Bank and the Client.

KEY PERFORMANCE AREAS (KPA’s):

Business Strategy and Market Understanding

• Contribute to overall strategy formulation with market knowledge, competitor analysis, and innovative deal structures.
• Support Sector Team Leads in executing the Customer Value Proposition (CVP) to enhance customer experience and profitability.
• Recommend improvements to systems, processes, and structures to ensure the viability of CIB.
• Monitor competitor activities to retain clients and identify growth opportunities.
• Identify new sales and business development opportunities, including cross-selling within the portfolio.
• Stay informed on the Bank's strategy and ensure alignment with CIB’s objectives.
• Understand client industries and utilize data to identify opportunities and threats for clients and the Bank.
• Ensure resolution of all client queries through Transactional Products and Services (TPS) or relevant bank areas.

Client Profitability and Risk Management

• Manage all aspects of business within a portfolio of CIB customers, increasing income contribution and market share.
• Review the quality of borrowing relationships to minimize non-performing loans (NPL).
• Understand and adhere to the Bank's risk policies and procedures.
• Identify potential problem accounts and formulate risk mitigation strategies.
• Research and analyze information to identify business opportunities and pre-empt risks.
• Collaborate with credit teams to initiate deal proposals and ensure all documentation is in place.
• Act on crisis situations to limit risk and maximize profitability.

Relationship Building

• Independently manage and grow customer relationships within target sectors.
• Establish and foster relationships with key contacts at potential client companies.
• Maintain strong client relationships to maximize value for the Bank.
• Engage in one-on-one meetings to explain services and guide client choices.
• Maintain strong relationships with interrelated bank areas for smooth process facilitation.

Service Delivery

• Provide excellent service to enhance the Bank’s reputation.
• Initiate the customer onboarding process and ensure due process adherence.
• Assess and maintain the relevance of products and services based on the customer’s risk profile.
• Act as the first point of contact for transactional and credit-related aspects.
• Ensure the implementation of business solutions in line with service level agreements.

Customer Service

• Resolve customer complaints promptly and professionally.
• Handle clients professionally and provide accurate information about the Bank’s products and services.

General

• Attend to any other reasonable and lawful instructions from the supervisor, ensuring timely and correct execution.

Qualification & Expereince:

• Matric (Grade12)
• A Commerce Degree or equivalent
• Minimum of 5 years banking experience, with at least 3 years in a corporate banking environment managing CIB client relationships.
• Sound understanding of corporate treasury products and trade finance products.
• Strong credit knowledge and marketing skills, with the ability to interpret financial information.
• Good understanding of the general, economic, political, and business environment of the region.
• Enthusiastic, highly motivated self-starter with a strong work ethic and a focus on achieving results, while acting in the best interest of the client and the bank.
• Experience in financial services and knowledge of financial services industry products and solutions.
• Understanding of high-level concepts regarding system integrations and digital products.
• Excellent interpersonal and communication skills with the ability to engage with a diverse client profile.
• Cohesive team player with a positive attitude.
• Knowledge of Bank systems and procedures is an added advantage.
• Ability to handle confidential and sensitive information with discretion.

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: Bank Windhoek Career Portal

Closing Date: 29 November 2024