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PRIMARY PURPOSE OF THIS POSITION:

Overall accountable for business growth of the sector (s) in his/her specialist area, by establishing strategic relationships and communication with various key stakeholders/clients in the industry.

KEY PERFORMANCE AREAS (KPA’s):

Strategic Focus

• Development and execution of an effective product and client strategy
• Pro-actively establish, develop and maintain a sector of corporate banking clients and ensure maximum revenue within acceptable risk profile requirements
• Contribute to overall strategy formulation, leveraging market knowledge, competitor analysis, and trade flows to initiate innovative deal structures
• Drive and execute the Customer Value Proposition (CVP) and activities aimed at optimising both customer experience and profitability for the Bank
• Understand clients’ strategic direction and long term needs as well as their opportunities and threats
• Market, package and sell structured solutions that are bespoke to the client context, responsive to changing dynamics and meet regulatory requirements
• Recommend improvements and adaptations to existing systems, processes and structures to ensure future viability of Corporate and Institutional Banking (CIB)

Business Acumen and Market Understanding

• Remain up-to-date in designated specialist industries and provide expert guidance to clients and CIB employees
• Create awareness of environmental factors and market impacts on the business
• Market to existing and potential CIB clients with the full range of products and services offered by the Bank
• Monitor market and competitor activities to ensure new business opportunities are not overlooked
• Stay abreast of changes to rules, regulations, and global market shifts
• Develop understanding of the client’s industry and business, including decision-making and market conditions
• Utilise information management systems to identify opportunities and threats to clients and the Bank
• Ensure resolution of client queries and requests through Transactional Products and Services (TPS) or other bank areas

Client Profitability and Risk Management

• Establish credibility and overall profitability for the Bank and the client by applying specialist knowledge to deal with diverse client environments
• Conform to the Bank’s risk policies and procedures
• Demonstrate understanding of risks associated with CIB clients, products, and services
• Pre-assess business deals in liaison with credit to identify risks
• Contribute expert knowledge for risk assessment and provide insights to mitigate or caution risks
• Maintain oversight of market, reputational, credit, and operational risks
• Assist in the business development process and client onboarding

Relationship Building

• Develop and nurture strategic relationships to ensure client and Bank objectives are achieved
• Invest time with clients to understand their needs and expectations (KYC)
• Manage client expectations while maintaining high standards of quality and accuracy
• Drive a superior client-oriented culture within CIB
• Build and maintain networks with sector leaders, both internally and externally
• Adopt appropriate relationship management strategies to protect the Bank’s interest and retain customers
• Integrate and coordinate all contact between the Bank and the client
• Foster relationships with key client personnel to ensure a deep understanding of their business objectives
• Balance technical input and marketing skills to address client needs
• Ensure specialist skills are introduced to create effective solutions for clients
• Maintain supportive, open relationships between Coverage, Retail Banking, and service providers

Service Delivery

• Educate clients on CIB’s structure and key contacts responsible for sales and service
• Identify and address barriers to sales and service delivery dissatisfaction
• Ensure client confidence is supported by solid delivery of expected benefits

People Management

• Motivate, delegate, and empower team members to take responsibility and demonstrate creativity
• Provide leadership, development, training, support, and coaching within the CIB space
• Manage, train, and appraise a dedicated team to develop client relationship skills
• Define key performance indicators (KPIs) for staff and create a conducive environment for personal development
• Monitor and evaluate staff performance and development plans
• Ensure all team-related administrative functions are performed competently
• Role model a superior client-oriented culture within CIB

Financial Management

• Identify potential defaulting accounts and recommend remedial actions
• Carry out detailed financial analysis and develop proposals
• Ensure financial management processes and procedures of CIB are understood and followed
• Suggest improvements to processes for the benefit of CIB and the client

General

• Attend to any other reasonable and lawful instruction given by the supervisor

Qualification & Expereince:

• A commerce degree or equivalent, preferably in business management. A post graduate qualification in corporate finance, financial analysis, an IT related field, and/or any commercial field will be an added advantage.
• Minimum of 7 years banking experience of which 5 years should be in a corporate banking environment managing corporate client relationships.

The company ONLY accept applications via their career portal. Interested candidates can apply via the link below:

Apply online via: Bank Windhoek Career Portal

Closing Date: 29 November 2024